Privacy policy | Digital Rating Agency

Privacy Statement

Protecting your privacy is an important issue to the DigRate digital rating agency. This privacy statement is not intended to replace, alter or modify terms in any existing license agreement between DigRate and a Licensee of products or services. In the event of an inconsistency between this privacy statement and an existing agreement, the license agreement shall remain in control unless specific written permission is obtained from DigRate.

The DigRate Web Sites (the "Web Site") also contain links to other sites. Please be aware that DigRate is not responsible for the privacy practices or the content of such Web Sites. We encourage our users to be aware when they leave the Website and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by this Web Site.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Website.


Information Collection

DigRate is the sole owner of the information collected on the Website and that information is collected from our users at a variety of different locations on the Website. All information collected is kept confidential and will not be disclosed to third parties unless otherwise specified and as may be required by law. You may be required to register to access certain pages of the Website, with mandatory completion of fields dependent upon the content being accessed. General contact information and preferences you provide will be retained as part of your customer record.

Registration and Profiles

You may be requested to provide demographic and profile data during your visit to the Web Site. Your compliance with this type of request is voluntarily, however access to certain proprietary information may be restricted if you elect to decline.

While a large portion of the Web Site is accessible to all visitors, others require a user to complete a registration form for access to additional content. During registration a user is required to provide a minimum amount of contact information (such as name and email address) along with unique identifiers (such as, username and password).

This information will be used to tailor your online experience at the Web Site, suggest information that you might be interested in, and display content according to your preferences. Unless we expressly notify you (such as when registering for a Webinar), we DO NOT share your information with other third parties; however we DO share your information in aggregate form only.

We reserve the right to contact the user about services on the Web Site for which he has expressed interest. It is optional for the user to provide demographic information (such as mailing address or company name).


A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

For more information on cookies and how you can manage cookie settings, please consult these sites according to the browser you are using: Microsoft Internet Browser; Mozilla Firefox; Apple Safari; Google Chrome.

Some of DigRate's pages use "cookies" to monitor your activity throughout the sites and correlate usage patterns. By setting a cookie on the Web Site, users do not have to log in every time they visit, thereby saving time while on the Web Site. If users reject the cookie, they may still use the Web Site. The only drawback to this is that the user will be limited in some areas of the Web Site.


All information is required from the user on order forms provided for on-line purchases. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, the information is used to contact the user.

Use of the Information Provided

Personal information is used to contact you when necessary however you may opt-out of receiving future mailings. If you supply your telephone number on-line, you may receive telephone calls with information regarding orders you have placed on-line, new products and services or upcoming events.

Non-personal information is collected to track the total number of guests visiting the Web Site and to guide efforts to improve the Web Site. The non-personal information includes the browser type and operating system being used by visitors; areas of the sites visited; date and time of access; host or service-provider information, and identification of the referring site. This information is used exclusively for internal purposes and is not disclosed to any third parties.

We share aggregated demographic information with our partners and advertisers on an as needed basis.

Web Server Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use.


We take every precaution to protect our users' information. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. When users submit sensitive information via the Web Site, their information is protected both online and off-line.

Communications To/From the Web Site

Special Offers and Updates

Established visitors to the Web Site will occasionally receive information on products, services, special deals, etc. In line with our Privacy Policy, users are presented the option to not receive these types of communications. Please see the Opt-out section.

Newsletters and Announcements

If a user wishes to subscribe to any of the DigRate e-mail newsletters, we ask for contact information such as name and email address. In line with our Privacy Policy, users are presented the option to not receive these types of communications. Please see the Opt-out section.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user's wishes.


Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by clicking the unsubscribe link that typically appears at the bottom of our emails.

Contact Information

If users have any questions or suggestions regarding our Privacy Policy, please contact us at [email protected]